Shipping Policy

Shipping Policy

Thank you for shopping with Toolermasters. We strive to deliver your orders promptly and reliably. Please review our shipping policy for important information about processing, shipping methods, and delivery times.

1. Order Processing

Orders are processed within [1–3 business days] (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5–7 business days

• Expedited Shipping: Estimated delivery within 2–3 business days

• International Shipping: Delivery times vary by destination, typically 7–21 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs, or other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

5. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Packages

If your package arrives damaged, please contact the carrier to file a claim and notify us immediately. We are not liable for lost or damaged shipments once handed over to the carrier.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us:
📧 service@toolermasters.com
📞 +65 84706710