Return Policy

Return Policy

At Toolermasters, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

You may return items within [30 days] of receiving your order for a full refund or exchange.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• The item must be in its original packaging

• You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards

• Digital products

• Clearance or final sale items

• Personalized or custom-made items

4. Return Process

To start a return, please contact our customer service at:
📧 service@toolermasters.com
📞 +65 84706710
We will provide you with return instructions and the shipping address.

5. Return Shipping

Unless the return is due to an error on our part (such as a damaged or incorrect item), customers are responsible for return shipping costs. We recommend using a trackable shipping service.

6. Refunds

Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within [5–10 business days].

7. Exchanges

We are happy to replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.

8. Contact Us

If you have any questions about our return policy, please contact us at:
📧 service@toolermasters.com
📞 +65 84706710